Cracked heels are a common problem around the edges of the heel where the skin splits and it may become painful and even get infected. They usually happen when the callused skin around that area becomes dry and thick, so can easily split. This dry cracked skin will not normally heal up and will put pressure on the normal skin below and may ‘tear’ it. The management of cracked heels is to remove that thicker and dryer skin and then use emollients to soften the skin to make it more flexible.
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References:
https://curationofknowledge.com/2021/05/16/dealing-with-cracked-heels-in-the-foot/
https://www.footstore.com.au/the-tomato-analogy-for-cracked-heels/
https://podiatryfaq.com/knowledge-base/what-causes-cracked-heels/